FREQUENTLY ASKED QUESTIONS
General Questions
- What is Tenantplus?
- What services does Tenantplus offer?
- How do I contact Tenantplus?
- What are your hours of operation?
- What is Electronic Rent Payment?
Owner's & Manager's FAQ's
Electronic Rent Collection :
- What services does Tenantplus offer to Managers and Owners?
- How will Electronic Rent Collection benefit me as a Manager or Owner?
- Is there a commitment? How much time and effort will be required on my part?
- What types of fees are charged?
- Is there any special equipment or software necessary?
- Can Tenantplus generate reports for easy accounting?
- Is there a minimum or maximum amount of units that can use Tenantplus?
- How do I create an account with Tenantplus.com?
- Does Tenantplus provide training, marketing materials and on-going customer support?
- What type of payment will Tenantplus accept from Tenants?
- How does funds processing and transfer work? How does the flow of money occur?
- How long will it take before the funds are deposited into my designated account after a rent payment is made?
- I own/manage several units. Does Tenantplus assist managers with data entry for large accounts?
- What if the tenant's rent payment is denied?
- Can I only collect money for rent, or are there other transactions I can process through Tenantplus? Can I block late payments and add late fees automatically?
- Can I block late payments and add late fees automatically?
- My Tenant could not activate their account because they need a security code from me. Why does Tenantplus use security codes to activate tenant's accounts and where can I find a list of my tenant's security codes?
- I have a question and I need help navigating throughout the site. Is there a number to call for assistance?
- How does Tenantplus safeguard my personal information and the information of my tenants?
- Who will maintain records regarding transactions made through my account?
- Is Tenantplus bonded in case of employee theft?
- Do you have any professional affiliations that can vouch for the credibility of your company?
- I really like using Tenantplus. Do you have an affiliate program?
Vacancy Services :
- What services for posting and maintaining online vacancies does Tenantplus offer Owners and Managers?
- How will this service benefit me?
- How much does posting a vacancy cost?
- How can I create a FREE Vacancy Posting Account with Tenantplus?
- I would like to list several vacancies. Does Tenantplus assist property management companies with data entry for large accounts?
- How do I post and manage my vacancies?
- How long will the listing run?
- Can I add photos and floor plans?
- What if I do not have internet access?
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Tenant's FAQ's
Electronic Rent Collection :
- What services does Tenantplus offer to Tenants?
- How will these services benefit me as a Tenant?
- My property management company does not use Tenantplus. Is there a way I can still pay my rent electronically?
- How much will this service cost me?
- Is there any special equipment or software necessary?
- How do I create an account with Tenantplus.com?
- What type of payment will Tenantplus accept?
- How will my Property Owner/Manager know that I have made a payment through Tenantplus?
- I cannot activate my account because I did not receive a security code from my Property Manager/Owner. Where can I get my security code?
- How does funds processing and transfer work? How does the flow of money occur?
- How long will it take before the funds are deposited into my Property Owners/Manager's designated account after a rent payment is made?
- I cannot make a rent payment because my manager has blocked late payments. Can I still make a payment even though it is late?
- What if my rent payment is denied?
- What is Auto-Pay and how can I set it up?
- Is Internet access necessary or can I pay my rent over the phone?
- What is the difference between paying with a bank account and using a debit card?
- How does Tenantplus safeguard my personal information?
- Who will maintain records regarding transactions made through my account?
- Is Tenantplus bonded in case of employee theft?
Vacancy Services :
- Do the Tenantplus employees have access to more information about the property than what is displayed in the free guest search?
- Is there a way to preview your database of vacancies before I pay?
- What types of properties are available on Tenantplus.com?
- What search criteria are available for me to find my new home?
- What information do the listings include?
- Do the Tenantplus employees have access to more information about the property than what is displayed in the free guest search?
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General FAQ Answers
1. What is Tenantplus?
Tenantplus.com is a seamless Internet transaction processing company that is committed to aiding tenants, managers and owners by taking the headache out of the rent payment and collection process. Our focus is to lower administrative costs for Property Owners and Managers by giving them the ability to accept payments by checking bank account and having those funds directly deposited into their designated accounts; Tenants benefit by having increased payment options and the option to conveniently pay their rent and other fees via the Internet, Auto-Pay , or over the phone.
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2. What services does Tenantplus offer?
Tenantplus offers the following services to OWNERS and MANAGERS:
+ Electronic Rent Collection directly deposited into your account.
+ FREE Vacancy Listings .
Tenantplus offers the following services to TENANTS:
+ Electronic Rent Payment with instant notification to your Property Owner/Manager when payment is made.
+ Auto-Pay or Pay-by-Phone Options for your convenience.
+ FREE Vacancy Search
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3. How do I contact Tenantplus?
You can contact our Customer Service Department by calling: '1800-207-RENT' or email: CustomerService@tenantplus.com, or visit our website www.tenantplus.com.
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4. What are your hours of operation?
9am-5pm Pacific Time. Our website, where you can view and manage your account, can be accessed 24 hours a day, 7 days a week.
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5. What is Electronic Rent Payment?
Electronic Rent Payment allows tenants to pay their rent using a checking bank account; those rent funds are then directly transferred to the Owner or Manager's account through the Automated Clearing House Network (ACH).
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Owners' & Managers' Electronic Rent Payment FAQ Answers
1. What services does Tenantplus offer to Managers and Owners?
Tenantplus offers the following services to OWNERS and MANAGERS:
+ Electronic Rent Collection directly deposited into your Account.
+ FREE Vacancy Listings .
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2. How will Electronic Rent Collection benefit me as a Manager or Owner?
1. Enjoy the convenience of accepting Credit and Debit cards from Tenants.
2. No more headaches from collecting monthly rent checks.
3. No more filling out deposit slips.
4. No more visits to the bank to deposit the rent checks.
5. Improve your cash flow by drastically reducing administrative costs and paper work.
6. Stop accepting NSF checks.
7. No equipment or software necessary.
8. Process on-the-spot transactions for any amount or any reason.
9. Download the billing history to MS Excel or Word for easy accounting.
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3. Is there a commitment? How much time and effort will be required on my part?
There is NO commitment on your part; you are free to terminate this service at any time. The process of registering and setting up your “ Manager and Owner's Account ” is very easy. Our system is fully automated so once your account is set up, there will be very little effort needed to manage even multiple properties with hundreds of units.
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4. What types of fees are charged?
There are NO registration fees, NO monthly minimums and NO annual fees. The fee structure is based on the transaction occurring and the mode of payment used by the tenant. The fee could be paid by the Property Owner or Manager, Tenant, or split in 50/50.
In addition to our fees, there are different transaction fees assessed to the tenants depending upon the mode of payment used. Contact 1-800-207-RENT for more info concerning rates.
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5. Is there any special equipment or software necessary?
Although we recommend that you have internet access so that you may view your account 24/7 online, you are not required to have any equipment or software. If you call our Customer Care Center , one of our skilled Customer Service Representatives can help you manage your account over the phone.
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6. Can Tenantplus generate reports for easy accounting? Is your site compatible with any other Property Management software?
Yes. You can export your billing history into Microsoft Word or Excel. Any software where you can import a database from a MS Word or Excel can use the data generated from your account on Tenantplus.com.
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7. Is there a minimum or maximum amount of units that can use Tenantplus?
There is no minimum or maximum amount of properties or units needed for a Property Owner or Manager to use Tenantplus. In fact, our site is perfect for the property owner who manages a small number of units without the aid of a Property Management Company, or very large Property Management Companies who may have many properties with several units all over the country.
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8. How do I create an account with Tenantplus.com?
All you have to do is go to the home page of our site and press the violet “ Register Now ” button, which is located on the right-hand side of the page underneath the user login counsel. After completing the simple registration process, you will be able to add your properties and the units within those properties that would like to pay their rent electronically. Our system will generate a unique security code for each unit, which should be given to each tenant to activate their account. Once their account is activated, they can begin to pay their rent through one of our convenient payment methods and their rents will be automatically deposited into your account!
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9. Does Tenantplus provide training, marketing materials and on-going customer support?
Tenantplus strives to make our service as easy as possible to use for Tenants, Property Owners and Managers. If you ever need assistance or marketing materials to let your tenants know that this wonderful service is available to them, please contact us at customerservice@tenantplus.com or call our toll free number 1-800-207-RENT during normal business hours.
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10. What type of payments will Tenantplus accept from Tenants?
Tenantplus will accept payments from your Tenant's designated checking account.
Payments can be made online, over the phone, or through Auto-Pay .
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11. How does electronic funds processing and transfer work? How does the flow of money occur?
Electronic funds transfer, as it applied to rent collection/payment, is the transfer of money initiated through our website from a tenant's account into the account of the Property Owner/Manager.
The flow of money can be broken down into three steps:
- The Tenant submits their payment information through our encrypted site.
- Tenantplus Corporation's system verifies and validates the transaction.
- The Payment is then transferred into the Property Owner's/Manager's account.
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12. How long will it take before the funds are deposited into my designated account after a rent payment is made?
The funds are transferred 48-hours after the payment is made, which is reflected in the billing history. The funds will be available in the Property Owners/Manager's account 72-hours after the initial payment is made.
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13. I own/manage several units. Does Tenantplus assist managers with data entry for large accounts?
Tenantplus would be happy to assist you in managing your large account. For more information please contact Business Development at 1-800-207-RENT(7368).
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14. What happens if the Tenant's rent payment is denied? Does Tenantplus act as a collection agency?
Tenantplus is only a facilitator of electronic transactions between parties by providing an alternative to traditional rent payment. The collection of rents and related payments are the legal responsibility of the Property Owner or Management Company. Tenantplus does not act as a collection agency.
If the Tenant has insufficient funds, Tenantplus will collect and retain the charges it incurred while attempting to process an unsuccessful payment. Tenants are responsible for paying any other fees assessed to their account by you, the Property Management Company; the Automated Clearing House System; or their own bank for attempting to process a payment with insufficient funds. It can take 5-7 days for a check to “bounce”; therefore, if the funds were already deposited into the Property Owner's/Manager's account, they will be withdrawn by Tenantplus.
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15. Can I only collect money for rent, or are there other transactions I can process through Tenantplus?
You can use Tenantplus to process an electronic payment for anything you charge a fee for, including: late fees, monthly parking dues, application fees, down payments/security deposits, and more! You have the ability to do On-the-Spot transactions even if the person paying the fee is not a registered tenant!
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16. Can I block late payments and add late fees automatically?
Your “Manage Properties” account is fully customizable for each unit. You are able to enable or block late and accept or deny partial payments, as well as assess late fees automatically! If you have specific payment terms arranged with a certain tenant, you can enable or disable payment features with a click of a button.
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17. My Tenant could not activate their account because they need a security code from me. Why does Tenantplus use security codes to activate tenant's accounts and where can I find a list of my tenant's security codes?
Tenantplus uses security codes so that each tenant registers their account under the corresponding unit information that their Property Owner or Manager input into the system. To ensure that each unit is properly registered, Owners and Managers are given unique security codes for each unit. These security codes can be discarded after use because they are only used for the initial activation of their account.
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18. I have a question and need help navigating through the site. Is there a number to call for assistance?
Yes. Tenantplus.com provides assistance navigating or answers any questions about the site through our Customer Service professionals at 1-800-207-RENT (7368). Or you can email us at CustomerService@tenantplus.com.
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19. How does Tenantplus safeguard my personal information and the information of my tenants?
Tenantplus does not sell trade or rent your personal information to others. We safeguard your personal information and the personal information of your Tenants with the highest integrity. Our secured site uses 128-bit encryption technology for safe internet transactions.
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20. Who will maintain records regarding transactions made through my account?
Tenantplus will maintain all records attributable to your account. These records will contain information regarding which units have made payments, how much the payments were for, and the day and time the payment occurred. You will have access to such records upon request.
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21. Is Tenantplus bonded in case of employee theft?
Yes. Tenantplus currently has a $100,000 bond per employee in case of employee theft of funds handled by the company. No employee will handle over $100,000 of transfers a day.
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22. Do you have any professional affiliations that can vouch for the credibility of your company?
Tenantplus is:
+ A GeoTrust approved site, which means that we use the highest level of encrypted security possible.
+ Approved by TrustE, who has reviewed and backs our privacy policy.
+ Listed with the Better Business Bureau Online Reliability Program.
Tenantplus also follows all Equal Opportunity Housing laws and is an Equal Opportunity Employer.
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23. I really like using Tenantplus. Do you have an affiliate program?
Yes. As a Tenantplus affiliate, you can make profit by promoting our site through our partner program. The Tenantplus affiliate program provides you with tools for success, multiple campaign programs to select from with great payouts for your traffic. We process affiliate checks on a bi-weekly basis. For more information about our affiliates program, please visit http://tenantplus.directtrack.com/.
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Vacancy Services For Property Managers and Owners FAQ Answers
Vacancy Services :
1. What services for posting and maintaining online vacancies does Tenantplus offer Owners and Managers?
Our vacancy services offer you the opportunity to advertise your vacancies to thousands of prospective tenants all across the nation for FREE! You can also purchase a “Featured Properties” ad, which would be rotated with other featured vacancies on the front page of the website. If you have any questions about “Featured Properties” advertising opportunities, please contact Business Development at 1-800-207-RENT(7368).
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2. How will this service benefit me?
The Internet is increasingly the place of choice for contemporary businesses to reach their customers. In your case, you are constantly seeking prospective tenants to maintain peak capacity for all of your properties. Property Owners do not get tax breaks for lost income from vacancies! We want to expose your beautiful properties to thousands of potential applicants at NO COST to you!
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3. How much does posting a vacancy cost?
Posting a vacancy costs you absolutely nothing! You can run your ad up to six weeks at a time, and you may renew your ad at no cost after the six week period if the unit(s) is still vacant.
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4. How can I create a FREE Vacancy Posting Account with Tenantplus?
When you arrive at the www.Tenantplus.com home page you can register by simply pressing violet button that says “Register Now” on the right hand side of the screen, under the member login counsel. You should select the “List Vacancy” button under the “Vacancy Services Section”. Our site will walk you through the simple registration process. Once your account is created, you can begin posting your vacancies for FREE!
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5. I would like to list several vacancies. Does Tenantplus assist property management companies with data entry for large accounts?
Tenantplus would be happy to assist you in managing multiple listings for large accounts. For more information please contact Business Development at 1-800-207-RENT(7368).
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6. How do I post and manage my vacancies? Can I track how many people view my ad?
If you have not created your account yet, you need to register for your FREE vacancy posting account . If you already have an account, you must log in with your username (e-mail address) and password. Once you have logged in you will be on the “ My Account Page”. Under the paragraph of text, you will see “ Accounts for Service Groups you have registered for”. Click the “ Post A Vacancy ” Option, which will take you to the “ Manage Your Vacancies ” page. From the “ Manage Your Vacancies ” page, you can post a new vacancy, view your current listings or view your vacancy stats. The “ Vacancy Stats ” option is where you can track how many people have viewed your property.
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7. How long will the ad run?
You can run your ad up to six weeks at a time, and you may renew your ad at no cost after the six week period by logging onto www.Tenantplus.com or calling our Customer Care Center at 1-800-207-RENT (7368).
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8. Can I add photos and floor plans?
You can add up to 5 images per ad. After you initially post your ad, you can go to your current listings to upload or delete images by selecting the camera icon to the right of each ad you have posted.
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9. What if I do not have internet access?
No problem! We have simple forms that you can fax to us and we will post your ad for you. Again, this is at NO COST to you! If you do not have internet access and would like to speak to a Customer Care Representative, please call 1-800-207-RENT(7368).
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Tenant's Electronic Rent Payment FAQ Answers
1. What services does Tenantplus offer to Tenants?
Tenantplus offers the following services to TENANTS:
+ Electronic Rent Payment with instant notification to your Property Owner/Manager when payment is made.
+ Vacancy Search with FREE Guest Search
+ Auto-Pay or Pay-by-Phone Options for your convenience
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2. How will these services benefit me as a Tenant?
The Tenantplus.com website was built by Real Estate professionals that wanted to create a system that increased payment options for Tenants. Our site will help you eliminate delinquencies and make paying your rent a trouble-free experience.
Below is a list of benefits for Tenants:
1. Avoid late payment penalties by selecting the Auto-Pay option, which will automatically debit your designated account on a specific day every month.
2. Save time and money: No trips to the post office, no checks to be mailed, and no more stamps.
3. Real-time payment notification to landlord/property owner.
4. Pay rent anywhere in the world at any time.
5. Helps parents and caregivers make sure the dependant's rent is paid in full and on time.
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3. My property management company does not use Tenantplus. Is there a way I can still pay my rent electronically?
Yes. You have the ability to register for our service regardless of whether or not your Property Management Company or Owner is using Tenantplus. Once you register, there will be a form where you can provide us with the contact information for your Property Management Company or Owner so we can contact them and alert them that Tenants like you are waiting to pay their rent the easy way through Tenantplus!
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4. How much will this service cost me?
There are NO registration fees, NO monthly minimums and NO annual fees. The fee structure is based on the transaction occurring and the mode of payment used by the tenant. The fee could be paid by the Owner/Manager, Tenant, or split between the Tenant and the Owner/Manager.
In addition to our fees, there are different transaction fees assessed to the tenants depending upon the mode of payment used. Contact 1-800-207-RENT for more info concerning rate
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5. Is there any special equipment or software necessary?
Although we recommend that you have internet access so that you may access your account 24/7 online, you are not required to have any equipment or software. If you call our Customer Care Center , one of our skilled Customer Service Representatives can help you manage your account other the phone.
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6. How do I create an Electronic Rent Payment account with Tenantplus.com?
All you have to do is go to the home page of our site and press the violet “Register Now” button. After completing the simple registration, you must enter your personal information as well as your banking information into our system. Our site automatically generates a unique security code for each Tenant, which will allow you to activate your account. That security code can be obtained by contacting your Property Owner or Manager. That code should be entered into the box on the left, which says “ Your account is inactive. Please enter the security code issued by your property manager below” . After you have entered your 5-digit security code, select the violet button labeled “ACTIVATE”.
Once your account is activated, you may begin to pay your rent by utilizing one of our convenient payment methods and your rent will be automatically deposited into your Property Owners/Managers account. If you do not have a security code, please contact your Property Owner or Manager.
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7. What type of payment will Tenantplus accept?
You can pay your rent with an electronic check by using your bank account. Unfortunately, we do not accept credit cards because we believe credit card companies charge far too much to process your payment.
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8. How will my Property Owner/Manager know that I have made a payment through Tenantplus?
Tenantplus sends an instant notification to your Property Owner or Manager as soon as your payment is made.
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9. I cannot activate my account because I did not receive a security code. What do you use security codes for and where can I get my security code?
Tenantplus uses security codes so that each tenant registers their account under the corresponding unit information that their Property Owner/Manager has imput into the system. These security codes are unique for each Tenant and can be discarded after use because they are only used for the initial activation of their account. You can obtain your security code from your Property Owner or Manager. If you have any problems activating your account or using security codes, please contact our Customer Care Center at 1-800-207-RENT.
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10. How does funds processing and transfer work? How does the flow of money occur?
Electronic funds transfer, as it applied to rent collection/payment, is the transfer of money initiated through our website from a tenant's account into the account of the Property Owner/Manager.
The flow of money can be broken down into three simple steps:
1. The Tenant submits their payment information through our encrypted site.
- Tenantplus Corporation's system verifies and validates the transaction.
- The Payment is then transferred into the Property Owner's/Manager's account.
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11. How long will it take before the funds are deposited into my Property Owners / Manager's designated account after a rent payment is made?
The funds are deposited into the Property Owners/Manager's account within 72-hours after the initial payment is made.
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12. I cannot make a rent payment because my manager has blocked late payments. Can I still make a payment even though it is late?
If your manager has opted not to accept late payments, Tenantplus cannot change your account to allow that payment to be processed without your Property Owners' or Manager's authorization. Should you encounter this problem, please contact your Property Owner or Manager and see if they will change the settings on your account to allow your payment to be processed. If they do not want to or are having trouble changing the settings they can process your payment through a spot-transaction. If you or your Property Owner or Manager is having problems please contact 1-800-207-RENT (7368).
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13. What if my rent payment is denied? Does Tenantplus act as a collection agency?
Tenantplus is only a facilitator of electronic transactions between parties by providing an alternative to traditional rent payment. The collection of rents and related payments are the legal responsibility of the Property Owner/Management Company. Tenantplus does not act as a collection agency.
If the payment you try to process has insufficient funds, Tenantplus will collect and retain the charges it incurred while attempting to process an unsuccessful payment. You, the Tenant, are responsible for paying any other fees assessed to their account by you, the property management company; the Automated Clearing House System or their own bank for attempting to process a payment with insufficient funds.
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14. What is Auto-pay and how can I set it up?
Auto-Pay is a convenient way to pay your rent automatically by having our system debit your designated account for the exact amount of your rent every month on a pre-specified day. As with all transactions that you make on Tenantplus.com, your manager will receive instant notification that you have paid your rent. Auto-Pay will also send you a reminder in advance before your account is debited. You must be registered and have an active Tenant account with us to pay your rent using our system. If you do not have an account, you should REGISTER NOW. If you have already logged into www.tenantplus.com, you will have a username (e-mail) and password. Once you have signed in, you will be on the “My Account” page. On the top of the page, underneath the silver/grey tabs on the top left-hand corner, you will see “Set up Auto-Pay” in grey lettering (as you run your mouse over this option, it will turn orange); select this option. When you get to the “Auto-Pay Set
up” page, you need to select your unit number and the frequency with which you would like the Auto-Pay to occur, and specify the date of the debit. Below, you must select the type of account you would like your payment to be taken from and enter your account information. Press the “Submit” button. The Auto-Pay option costs an additional $1.00 per transaction.
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15. Do I have to have a computer or internet access or can I pay my rent over the phone?
Although we recommend that you have internet access so that you may view your account 24/7 online, you are not required to have any equipment or software. If you call our Customer Care Center , one of our skilled Customer Service Representatives can help you process your rent payment over the phone. Your account will be charged a $1.00 administration fee for payment processing via telephone.
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16. How does Tenantplus safeguard my personal information?
Tenantplus does not sell trade or rent your personal information to others. We safeguard your personal information and the personal information of your Tenants with the highest integrity. Our secured site uses 128-bit encryption technology for safe internet transactions.
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17. Who will maintain records regarding transactions made through my account?
Tenantplus will maintain all records attributable to your account. These records will contain information regarding which units have made payments, how much the payments were for, and the day and time the payment occurred. You will have access to such records upon request.
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18. Is Tenantplus bonded in case of employee theft?
Yes. Tenantplus currently has a $100,000 bond per employee in case of employee theft of funds handled by the company. No employee will handle over $100,000 of transfers a day.
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19. Do you have any professional affiliations that can vouch for the credibility of your company?
Tenantplus is:
+ A GeoTrust approved site, which means that we uses the highest level of encrypted security possible.
+ Approved by TrustE, who has reviewed and backs our privacy policy.
+ Listed with the Better Business Bureau Online Reliability Program.
Tenantplus also follows all Equal Opportunity Housing laws and is an Equal Opportunity Employer.
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Tenant's Vacancy Services FAQ's Answers
1. What vacancy services does Tenantplus provide for home seekers?
Our FREE vacancy search allows tenants to search our database at no cost to find the home of their dreams. There are thousand of perspective Property Owners and Managers waiting to speak about leasing one of their units!
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2. How much does this service cost?
It is FREE for Tenants to search for vacancies. We provide this awesome service to aid home seekers in their search to find their new home quickly and affordably.
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3. What types of properties are available on Tenantplus.com? Is Corporate Housing/Short-term lease apartments available?
You can search for houses, apartments, condos, storage units and parking spaces on our search system. Unfortunately, we do not have Corporate Housing or Short-term leasing specifically in our search criteria; however, if a Property Owner or Manager posts an ad for Corporate Housing or Short-term leasing, they will generally add that information to their description.
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4. What type of criteria can I use to search your vacancy database?
You can search by:
- Map-Search using a map and selecting your city from a list
- Radius-Search using a zip code to find properties within a certain radius
- University Housing-Search for housing near specific Schools and Universities
- General Search-Search by City, State, price range and bedroom type
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5. What information do the listings include?
When you click on the “Details” button, which is located underneath the picture in your search results, you will receive the following information:
- Property Headline
- Property Name/Address
- Property Amenities
- Name and Contact info of a Leasing Representative
- Pet Policy
- Amount of Bedrooms/Bathrooms
- Approximate Square Footage
- Rent and Security Deposit Amount
- Leasing Terms
- Amount of Units Available
- Full description
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6. Do the Tenantplus employees have access to more information about the property than what is displayed in the free guest search?
Tenantplus does not have any other information about the properties listed than what is provided in the ad. For more information on a particular property, please contact the Leasing Representative for the home(s) you are interested in.
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You may contact us at the following address or use our on-line comment form :
Tenantplus® Company
3637 Motor Avenue
Los Angeles, CA 90034
U.S.A.
Phone: 310-623-5553
Toll Free: 1-800-207-7368
Fax: 310-623-4152
Email: CustomerService@tenantplus.com |
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